Contact HotIMG
How can we help? Send a question, report a problem or start a conversation. Messages land with the HotIMG team, and we usually reply within one business day.
We read every messageSend us a message
Fields marked with an asterisk are required.
When writing about a specific image, include its link (hotimg.com/i/…) so we can act fast. Abuse reports are prioritized.
Which route gets you an answer fastest
The contact form reaches a person, but it is not always the quickest path. Several common requests have a dedicated route that skips the queue entirely, because it collects exactly what we need to act on the first read.
| What you need | Best route | Typical reply |
|---|---|---|
| Report adult content, spam or abuse | The Report button on the image page — no account needed | Usually under 24 hours |
| Copyright takedown | The DMCA form, which captures the sworn statements the law requires | Valid notices within 48 hours |
| Delete your own image | The delete link emailed with an anonymous upload, or your dashboard if you have an account | Immediate, no reply needed |
| Upload, expiry or account question | Check the FAQ first — it covers limits, retention and privacy in detail | Instant |
| Anything else | The form above, with the Support topic selected | One business day |
| Advertising, partnerships or API volume | The form above, with the Business topic selected | Two to three business days |
What to include
Most of the delay on a support ticket comes from a second round trip asking for detail that could have been in the first message. Four things prevent it:
- The image link. Any
hotimg.com/i/…URL identifies the file exactly. A filename or a description of the picture does not — we host a lot of images calledIMG_4821.jpg. - What you expected, and what happened instead. "The upload failed" and "the upload finished but the link 404s" are different problems with different causes.
- Your browser and device for anything visual or upload-related. A bug that only appears on mobile Safari is invisible to us until somebody says so.
- The email you registered with, if the question touches your account. We cannot make account changes from an address we cannot match to one.
What we can and cannot do
We can remove content, resolve account access, fix bugs, explain a moderation decision and correct a wrong one. We can restore an image only while its file still exists — an anonymous upload past its retention window is genuinely gone, not archived, so there is nothing to bring back. We cannot identify the person behind an upload for you; if you need that, it comes through a valid legal request, not a support ticket.
Every message is read by a person on the HotIMG team. There is no ticket bot in front of this form, which is also why a thorough first message gets a faster answer than a short one.